Team Tracker

Grameenphone Team Tracker Service for EnterpriseBusiness is like a game of chess. Every move matters. Time is precious. The location and movement of each piece is a must-know for one to win the game. Today's competitive and fast changing business world demands the same.

With Grameenphone "Team Tracker",you canlocate your workforce and direct them towards the achievement of your business goals.

Team Tracker is a new value-added solution for the Business Market. This solution willhelp bring about efficiency to the value chain of organizations having field employees. Managing field operations & directing field employees towards the business success has always been a concern for field managements like National & Regional Sales Managers, Area Managers & Distributors.

With the services of Grameenphone Team Tracker, organizations can now locate its employees, assign tasks to them digitally & also receive task updates electronically. The system is robust enough to handle data for even a thousand employees.

Special Offer

Track and Manage your field force at a reduced Price

  • Up to 50% Discount on monthly fees on volume purchase( For 3 months)

Offer is valid until further notice.

Features of the Service:

  • real-time overview of outdoor employee movements on the map
  • Location based task delegation and proactive workload allocation
  • Instant task status update
  • Business Reports generation on Employee Location & Task status based on organizational hierarchy
  • By using this solution, a company is expected to gain:
    1. Faster Actions
    2. Excellent planning and precise workforce management
    3. Efficient workload assignment to lead to greater employee satisfaction
    4. Cost Efficiency
  • Faster Actions
  • Excellent planning and precise workforce management
  • Efficient workload assignment to lead to greater employee satisfaction
  • Cost Efficiency

The end result is, a company is expected to enjoy higher productivity in field operations in terms of enhanced sales volume and prompt customer service. All these benefits will help the company to have a competitive edge in the market.

To avail this service, companies have to provide monthly service fee of BDT 300 per employee. 'Task Assign' SMS charge is BDT 1.00 per SMS and 'Task Update' SMS charge from mobile phone is BDT 2.00/per SMS. Business houses will be able to enjoy up-to 50% discount on monthly service fee based on volume purchase.

Interested Business Solution Customers are requested to directly contact their concern Grameenphone Account Manager. Other interested business entities may call our business hotline number 01711880011-14 or contact us through business.solutions@grameenphone.com and mention their company profile.

FAQ :

1.What is Team Tracker?

Grameenphone Team Tracker is an enterprise solution for business organizations which enables the business managers to improve the speed and quality of field force activity. It ensures better field-force management by tracking employees through web and managing tasks in a faster way through both web and SMS. It is designed using the LBS technology which provides information using our BTS location

2.Who are the target market?

Organizations having field-force employees moving around in the market. E.g. Pharmaceuticals, NGOs, Banks who offers credit card/ SME loan etc.

3.How it helps the organizations?

This web and SMS based service enable business managers to track their employees, assign task to an employee and having update of the task from the employee through mobile or web in the system. Tracking and task management enables the organization to utilize the field force in an optimum way. As a result it improves efficiency in the organization and increases end customer satisfaction.

4.What are the eminent features and benefits of Team Tracker?

GP Team Tracker has the following eminent features and benefits
  • Real time tracking: 24X7 tracking of field force by the authority. It has the flexibility to define a fixed time frame for every individual organization. It can also assign a working week as per the organization's operations which ensure the privacy of the employees.
  • Unlimited POI: The user organization will enjoy the facility of creating unlimited POI as per the organizational requirement that will help them to track as fine as they want to. POI (Point of Interest) is a landmark which is used to measure the distance between the POI and the employee being tracked. E.g. a pharmaceutical company can assign POI for each medicine shop in an area and track that where the medical representative is performing duty at that time.
  • The largest and finest tracking area: Grameenphone, having the largest and finest network of the country, ensures the largest tracking area by which organizations can have the utmost tracking facility. The unlimited PO I facility make the tracking the finest in the country.
  • Task Assignment: A manager can assign task to an employee through web which the employee will receive as an SMS in his mobile phone with an auto generated task serial number.
  • Task update: Employees can update the status of the assigned task to the supervisor using SMS to a port which automatically updates the system and manager can see it from the system. The employee can even update the task from internet.
  • Hierarchy based authority: The system allows the organizations to implement a hierarchy based authority on tracking, task management and report generation.

5.Report on location history?

The user organization can generate location history of an employee for last 7 days.

6.Report generation of task status?

The system is able to generate reports on task status of inpidual employee and even a single task.

7.Self-control over the system?

The system enables the system administrator (employee of user company) to set norms, POI and generate reports. The total control of the system remains with the user organization

8.On-leave disable option?

The system supports that an employee can be disabled from the tracking system while on leave

9.Is it possible to see all the employees at a time in a Map?

Yes

10.Is it possible to see one employee in a Map?

Yes

11.Is it possible to send a same message to all the employees from team tracker?

No. It is possible from only Business SMS tool

12.Is it a web-based service or client-based service?

It is a web based service

13.Is it possible to use it from home?

Yes

14.if there is internet connectivity in the PC Is it possible to use it from mobile phone?

No

15.Does it require any special handset for the employee to be tracked?

No. Any switched on handset with GP SIM will do.

16.Is it possible to track an employee if the handset is switched off?

No. Only the last location can be derived.

17.Is it possible to disable the tracking while the employee is on leave?

Yes. The system supports this feature.

18.Is it possible to include a new employee under an existing account?

Yes. In that case the user company should notify Grameenphone to activate the MSISDN of the specific employee under the system.

19.What are the requirements of availing the service?

To avail the Team Tracker service the followings are required

20.The entity must be a valid organization?

The organization has to sign an agreement with Grameenphone to avail this service through

21.filling up a prescribed form.

  • The authority must have permission from the employee to be tracked
  • The MSISDN must be a Grameenphone MSISDN
  • The MSISDN must be tagged with the BS Code of that organization
  • The organization must provide the MSISDN list to Grameenphone

22.Is it must that the organization is an existing signed Business Client of Grameenphone?

No. The non-signed organizations can also subscribe this solution. In that case they have to sign the

23.Where should an intender contact to avail the service?

Existing BS client can contact to their respective KAM or Account Manger. Prospective clients can send a mail to business.solutions@grameenphone.com or call to 01711880011-14.

24.How the users will have the login information like User Name and Password?

During the activation Grameenphone will provide the username and password of the Customer Admin User (an employee of the user organization). He/ She will create roles for the internal users and assign username and password for them.

25.What will be the cost for having the product?

The registration cost per MSISDN/ Employee to be tracked is BDT 350+VAT. The monthly service fee per MSISDN/ Employee is BDT 300+VAT. However, the KAM/ AM will fix the price upon negotiation.

26.Will the fees be charged to the employees to be tracked?

No. A central charging will be done. Every organization will be provided a virtual MSISDN and all the charges will be applicable in that MSISDN.

27. Is it a pre-paid or post-paid service?

This is a post-paid service.

28.What is the charge of assigning task?

BDT 1+15% VAT per SMS

29.What is the charge for updating task?

BDT 2 + 15% VAT per SMS

30.What are the reports available in the system?

The following major reports are available in the system Employee task report
  • Track history report
  • SMS history report

31. Is there any additional charge applicable for extracting reports?

No