Useful Information

New connection purchase

Individual Subscription:

Contact Point: Grameenphone Center, Retailer outlet

Documents required:

National Identity Card (NID) and it's photocopy (Passport in case of the foreigners/diplomats)
One copy of passport sized photograph.
Name, Phone and NID number of an Identifier (this is Optional for diplomats and foreigners).
Price & charges: Find under package section

Business Subscription:

Please write to business.solutions@grameenphone.com

SIM Replacement

Contact Point: GPC, Retailer outlet, Service Touch Point

For individual subscription - Subscription paper will be required

For corporate subscription - To replace or change SIM card key contact person needs to send an application in letterhead pad / fill up SIM replacement form with proper company seal and valid sign & come to any GPC/GPSD/GPCF.

For some special organization (Bangladesh Army, Navy, Air Force, Rifles, Police, RAB, Ansar & VDP, Special Security Forces, President Guard Regiment etc) - SIM card can be replaced or changed with the signature & seal of the respective unit heads or certain high ranking officers rather than key contact person.

Price & Charges: BDT 100

To replace SIM with undertaking

Contact Point: GPC, GPCF, Retailer outlet, Service Touch Point

Documents required:
Photo 2 copies
National ID copy
Price & charges: BDT 100

Migration

Contact Point: GPC, Retailer outlet, Service Touch Point, 121(Only SMS based Migration)
Price & Charge:

Sl.	Previous Package	Changed Package	Price & charges
1	Smile	Aapon	Free
		Shohoj	Free
		Bondhu	Free
		Adj Djuice	Free
		Xplore	350
		BS prepaid	Free*
		BS Postpaid	450
		Aapon	Free
2	Djuice	Shohoj	Free
		Bondhu	Free
		Adj Djuice	Free
		Xplore	350
		BS prepaid	Free*
		BS Postpaid	600
		Smile	N/A
3	Xplore	Djuice	N/A
		Shohoj	100
		Adj Djuice	100
		BS prepaid	Free
		BS Postpaid	Free *
4	BS Postpaid	BS Prepaid	Free
5	BS Prepaid	BS Postpaid	350

Address Change

** Only applicable for POSTPAID subscriber.
Contact Point: GPC/F, GPSD, Service Touch Point (STP), Application through FAX
Documents required: Subscription Paper (for all touch points), Signature verification. FAX mentioning (his/her mobile number, old address, new address and valid signature)

For corporate subs-To change address key contact person needs to send fax in company letterhead pad with proper company seal and valid sign mentioning old Address, New Address. Or he/she can come to the GPC/GPCF, STP with above mention papers.

Fax- 02-9882948-51 (Corp, SME and All).

For some special organization (Bangladesh Army, Navy, Air Force, Rifles, Police, RAB, Ansar & VDP, Special Security Forces, President Guard Regiment, etc)can change their Official Address with the signature & seal of the respective unit heads or certain high ranked officers rather than key contact person.

Price & charges: Not Applicable.

Auto Debit

**Only applicable for postpaid subscriber.
Contact Point: Respective Vendors or Bank
Documents required: Subscribers have to have a credit card or account of following vendors or banks

VANIK Credit Card
SCB Credit Card
SCB Account
SE Credit Card

Subscriber need to go to the respective bank or vendor with last GP bill copy to fill out a prescribed Auto Debit form to avail Auto debit facilities. Bank will send notification to Banking unit of GP after necessary verification. Banking Unit will enroll specific customer in BSCS as auto debit customer. From than GP charges appropriate amount of his usage to remain him unbar as and when required.

Cancellation: subscribers need to contact with respective bank or vendors to cancellation or enrolled the facilities. Bank will notify GP. Then banking unit will cancel customer's instruction from system.

Price & charges: Not Applicable.

Correction of wrong payment

Wrong Account Payment	Wrong Flexi load Payment
Contact Point: Respective Bank Documents required: 1. Subscriber must go to bank with his original payment slip. 2. Subscriber must submit an application. 3. Subscriber must keep a copy of his application with received Bank seal. In the application subscriber must mention Valid Signature which was given in the Subscription Copy. The wrong account ID that he/she wrote. The correct ID. Payment Date. Deposited Amount. Name of the subscriber. Bank will send us a forwarding letter in their letterhead regarding the issue within maximum 5 working days. Price & charges:** Not Applicable	Contact Point: GPC/F, GPSD Documents required: A fax from the Retailer on behalf of the Subscriber within 3 days on or subscriber can come to our GPSD or GPC with: 1. Retailer's Letter Head Pad. The fax has to have: Right Number Wrong Number Mob. Number of the Retailer Date & Time of the Transaction Transaction ID Exact amount of the FlexiLoad Name, address and signature of both Retailer & Subscriber Fax: 02-9882948-51 2. After the fax is received, Customer Communication will contact with both Retailer and Subscriber for verification. 3. If the Information is Valid then, customer communication will contact to Collection unit and notify them with the details. 4. Collection will adjust the amount to the Correct Number. Whole procedure should take 1 working day. Price & charges:** Not Applicable

Wrong Account Payment

Wrong Flexi load Payment

Contact Point: Respective Bank
Documents required:
1. Subscriber must go to bank with his original payment slip.
2. Subscriber must submit an application.
3. Subscriber must keep a copy of his application with received Bank seal.

In the application subscriber must mention

Valid Signature which was given in the Subscription Copy.
The wrong account ID that he/she wrote.
The correct ID.
Payment Date.
Deposited Amount.
Name of the subscriber.

** Bank will send us a forwarding letter in their letterhead regarding the issue within maximum 5 working days.

Price & charges: Not Applicable

Contact Point: GPC/F, GPSD
Documents required:
A fax from the Retailer on behalf of the Subscriber within 3 days on or subscriber can come to our GPSD or GPC with:
1. Retailer's Letter Head Pad. The fax has to have:

Right Number
Wrong Number
Mob. Number of the Retailer
Date & Time of the Transaction
Transaction ID
Exact amount of the FlexiLoad
Name, address and signature of both Retailer & Subscriber
Fax: 02-9882948-51

2. After the fax is received, Customer Communication will contact with both Retailer and
Subscriber for verification.
3. If the Information is Valid then, customer communication will contact to Collection unit and notify them with the details.
4. Collection will adjust the amount to the Correct Number.

** Whole procedure should take 1 working day.

Price & charges: Not Applicable

Duplicate Subscription Paper

Contact Point: GPC/F, GPSD.
Documents required:

GD copy regarding Subscription Paper Lost
Two copies passport size photographs of Subscriber
Subscriber’s signature verification (S/V)
Application in standard “Customer Complaint/ Service Request” form (Attached)
Customer needs to fill-up a Photo UT mismatch form in case of Photo Mismatch.

Price & charges: Not applicable.

Itemized Bill / Call Detail

Contact Point: GPC/F, GPSD.

Documents required:

Subscription Paper, Application.
For Corp & SME, Subscriber can contact their key contact person for Itemized bill.
Price & charges: BDT 100

Business Subscription:

Please write to business.solutions@grameenphone.com

International Roaming

Contact Point: GPC, GP Head office
Documents required:
Standard Roaming

International Roaming Subscription Form (available in all IR
Point of Sales)
Photocopy of First seven pages of your Passport.
Both Side Photocopy of your International Credit Card.
Two Copy Passport size Photograph.
Auto Debit Form (optional - needed only if you want to authorize GP to auto debit your account)

Price & charges:

Option 1: USD equivalent to BDT 10,000.00 (both Bangladeshi & Foreign Nationals) + Mandatory Auto Debit
Option 2: USD equivalent to BDT 20,000 (for Bangladeshi Nationals) / BDT 50,000 (for Foreign Nationals) + Optional Auto Debit

SMS Roaming

International Roaming Subscription Form (available in all IR
Point of Sales)
Photocopy of First seven pages of your Passport.
Both Side Photocopy of your International Credit Card.
Two Copy Passport size Photograph.
Auto Debit Form (optional - needed only if you want to authorize GP to auto debit your account)

Price & charges:

Prepaid	Postpaid
Minimum recharge amount for availing SMS Roaming is USD 10 i.e. the subscriber must recharge minimum USD 10 in his prepaid USD account.	Subscribers with zero security deposit will enjoy a credit limit of BDT 1000.00 (for both local and SMS Roaming usage). Additional security deposit can also be paid through subscriber's Int'l Debit/Credit card for SMS Roaming usage.

Postpaid International Call Access Request

Contact Point: GPC/F, GPSD, Service Touch Point, 121
Documents required: Subscription Paper, Recharge 3000 TK and inform the concern end (Contact point).
Price & charges: Not Applicable

Lost Phone barring

Contact Point: GPC/F, GPSD, Service Touch Point, 121
Documents required: Subscription Paper, Verify Mobile Number information (like, FNF number, Last recharge etc.)
Price & charges: Not Applicable.

Cancellation of subscription

** Only applicable for Post paid
Contact Point: GPC/F, GPSD, Service Touch Point.
Documents required: Subscription Paper, Physical SIM
Exception:
If the subscription paper or the SIM is lost, then a GD copy along with an application has to submit and a form has to fill up properly.

Price & charges: All the dues have to clear before cancellation of subscription. If customer has over payment, then s/he can either adjust it to any other number or can get the amount in cash.

Reconnection

Contact Point: GPC/F, Service Touch Point, GPSD
Documents required:

Postpaid	Prepaid
Subscriber only has to fill the "Application for reconnection form". (In this case BTRC Form with other documents must exists in MCRS).No other documents like Photograph, Valid Photo ID, etc).	Reconnection due to surrender and/ or disconnected from System: -Fill the BTRC Form and ask for required documents (Photograph, Valid Photo ID, etc).

Price & charges:

Postpaid	Prepaid
At present if any post-paid subscriber is permanently disconnected for nonpayment of bill, he/she needs only to pay his/her due bill to get back the connection and does not need to pay any reconnection fee & security deposit.	Pre-paid subscribers who are permanently disconnected for not recharging their cards more than 6 months after validity expiry date, also do not need to pay any reconnection fee.