eSIM FAQ

eSIM (embedded SIM) is an evolution of the physical SIM card. An eSIM is embedded in a mobile device and can connect you to the operator you chose

The eSIM works the same way as a traditional SIM card, but you don’t need a physical SIM card to use it. It is actually pre-installed in the device and you can activate it by installing an “eSIM profile” on it.

GP prepaid & Postpaid customers(consumer) having eSIM-compatible devices are eligible to use eSIM

Need to provide drop down button with all model names and this needs to be updated regularly

NO, one mobile number can be used either as eSIM or physical/Regular SIM at the same time

Your regular number will be disabled as soon as you convert to eSIM

Every features will remain as same as your previous package & balance

"For obtaining a new GP eSIM connection

1. Customer needs to visit the nearest GP Expereince centers (Dhaka & Chattrogram) with their eSIM supported devices, fulfil the regular SIM purchase process and request for an eSIM.
2. Visit GP Online shop and request for an eSIM by following the step by step process of SIM purchase."

"After competing all the required SIM purchase and biometric processes, the following things are mandetory to activate eSIM

1. 1. An eSIM enabled Device where customer wants to activate the eSIM
2. A workable camera of that device to scan the QR code
3. An active internet connection (mobile data or WiFi) "

A QR code contains all required SIM information(ICCID, KIT number etc.) of a MSISDN which were previously available in the phsycial SIM

As QR code contains all informaitons of the MSISDN, it is must to scan the QR code with the specific eSIM enabled handset where one wants to use the eSIM

eSIMs cannot be reinstalled, which means that if you remove your eSIM you may encounter an error when trying to download it again.

"Please note you cannot reinstall an eSIM on your device once it has been deleted. You can delete the eSIMs you will no longer use or temporarily disable an eSIM in your device’s settings."

1. "The QR code is unique and is applicable for just one time use on one device only. Once scanned, please ensure you complete the process of adding the Carrier.
2. Customer should not select ""Delete"" option from the eSIM settings as this will permanently delete the eSIM profile"

No, at this moment, GP provides eSIM support for Smartphone only.

"For obtaining a new GP eSIM connection, customer needs to visit the nearest Grameenphone Center with there eSIM supported device, fulfil the KYC requirements and request for eSIM.

You will need to provide your Proof of Identity and address to complete the KYC requirements.

The list of documents for a new connection remains the same as applicable for a physical SIM based connection."

eSIM can save multiple phone numbers which you can add, delete and configure right from your Phone’s settings.

Yes, you can add multiple eSIM accounts on your phone. However, only one can be active at a time.

Yes, all of your existing services and tariffs will exist on your new eSIM.

Yes, it will.

After eSIM activation, your physical SIM for same number will be de-activated. You can use the physical slot for another mobile number if you want. You can use the physical slot for another mobile number if you want.

Yes, your eSIM activation on your phone will be lost, and you will need to visit Grameenphone Center, Franchise or eligible retailer again to reactivate your subscription to the eSIM and to get a new QR code.

Yes, you can always replace your eSIM with the traditional physical SIM, by visiting any Grameenphone Center, Franchise or eligible retailer. Standard SIM change charges will apply.

If you lose your QR Code before scanning it, please call 111 or visit any Jazz Experience Center outlet to deactivate it, to avoid someone else scanning this code.

For Apple devices eSIM is supported on iOS version 12.1 or higher, please upgrade to latest software version on these eligible handsets and make it eSIM ready.

Click on "Settings" > Select "Mobile Data" > Select "eSIM Profile" > Click on "Enable 4G" > Select "Data only" or "Voice & Data" as your preference > Ensure "Turn on this line" is active

Click on "Settings" > Select "Mobile Data" > Select "eSIM Profile" > Click "Turn on this line" & Click on "Network Selection" > Turn off "Automatic" selection and wait for available networks > Select IND Airtel from available networks & Turn on "Automatic" network selection.

Click on "Settings" > Select "Mobile Data" > Click on "Mobile Data" > Select "eSIM Profile" > Ensure "Data Roaming" is On

Click on "Settings" > Select "Mobile Data" > Click "Default Voice Line" > Select "eSIM Profile"

Click on "Settings" > Select "Mobile Data" > Select "eSIM Profile" > Disable "Turn off this line"

Click on "Settings" > Select "Mobile Data" > Click on "eSIM Profile" > Select "Remove Data Plan" > Click on "Remove Operator Plan"

For Samsung devices, please upgrade to latest software version on these eligible handsets and make it eSIM ready.

Click on "Settings" > Select "Connections" > Click on "Mobile Networks" > Click on "Network Mode" > Select "LTE/3G/2G (Auto Connect)"

Click on "Settings" > Select "Connections" > Click on "Mobile Networks" > Click on "Network Operators" > Click on "Select Manually" > Select "Grameenphone"

Click on "Settings" > Select "Connections" > Click on "Sim Card Manager” > Under the Preferred Sim Card option Select eSIM for Calls, Text & Mobile Data

Click on "Settings" > Select "Connections" > Click on "Sim Card Manager” > Click on "eSIM Profile" > Swipe Left to Disable

Click on "Settings" > Select "Connections" > Click on "Sim Card Manager” > Click on "eSIM Profile" > Click on “Remove” > Click on “Reset”