Annual Report 2025

Director's Report

Sustainability Report

Corporate Governance

Operational discipline remained central to performance throughout the year. While consumer spending and purchasing power remained constrained, Grameenphone maintained a strong focus on cost and capital efficiency.

In 2025, Grameenphone continued to innovate across technology, product offerings, digital operations, and customer engagement, ensuring that we stay relevant and ahead in a rapidly evolving market. Grameenphone’s future is AI-led, and this year we moved from exploring AI to putting it to work across the organisation, responsibly and with real impact. Customer-centric innovation and value creation continued to define every strategy and initiative.

Yasir Azman

Chief Executive Officer (CEO)

Message From Chair

In an environment marked by continued uncertainty and inflationary pressure, we prioritized efficiency and financial discipline. Our approach balanced targeted investment with cost control, helping protect cash flow and operational resilience.

2025 was a year of steady progress for Grameenphone, following a period that tested resilience across both the industry and the broader economy. While challenges persist, there are encouraging signs of recovery. Grameenphone made a decisive shift toward becoming an AI-Native Telco Tech company with the launch of Grameenphone’s flagship AI & I programme. This signals our focus on the evolving needs of our customers and desire to elevate customer experience by embedding AI across the organisation.

Jon Omund Revhaug

Chair

Message From CEO

Operational discipline remained central to performance throughout the year. While consumer spending and purchasing power remained constrained, Grameenphone maintained a strong focus on cost and capital efficiency.

In 2025, Grameenphone continued to innovate across technology, product offerings, digital operations, and customer engagement, ensuring that we stay relevant and ahead in a rapidly evolving market. Grameenphone’s future is AI-led, and this year we moved from exploring AI to putting it to work across the organisation, responsibly and with real impact. Customer-centric innovation and value creation continued to define every strategy and initiative.

Yasir Azman

Chief Executive Officer (CEO)

Message From Chair

In an environment marked by continued uncertainty and inflationary pressure, we prioritized efficiency and financial discipline. Our approach balanced targeted investment with cost control, helping protect cash flow and operational resilience.

2025 was a year of steady progress for Grameenphone, following a period that tested resilience across both the industry and the broader economy. While challenges persist, there are encouraging signs of recovery. Grameenphone made a decisive shift toward becoming an AI-Native Telco Tech company with the launch of Grameenphone’s flagship AI & I programme. This signals our focus on the evolving needs of our customers and desire to elevate customer experience by embedding AI across the organisation.

Jon Omund Revhaug

Chair

Delivering Value for Shareholders

Revenue

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Amount in BDT million

Dividend per share

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Net Profit

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Amount in BDT million

Earnings per share

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EBITDA

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Total Subscribers

0

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Revenue

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2025

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2024

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2023

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2022

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2021

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Our Purpose

With you, for a safer and smarter tomorrow.

To anchor our organisational direction for the future, Grameenphone undertook a holistic refresh of our purpose and values. The purpose – With you, for a safer and smarter tomorrow - reflects our role as a trusted provider of critical connectivity and digital solutions, enabling progress and security for communities. It’s about going beyond connectivity to create a meaningful impact.

Our Strategic Priorities

Our strategy is designed to maximize investment impact, deliver sustainable revenue growth, EBITDA expansion, and generate strong cash flow by creating meaningful value for customers.

Growth

Growth is at the core of our strategy, driven by quality customer acquisition, expansion of the high‑value base, scaling B2B and adjacent businesses to unlock sustainable value.

Brand and Customer Experience

We are building a digital ecosystem that delivers seamless, personalized experiences and inspires Digital Optimism across Bangladesh strengthening trust, relevance, and long‑term customer loyalty.

BEM

Our BEM strategy focuses on navigating persistent challenges, resolving disputes effectively, and advancing meaningful ESG initiatives to ensure responsible, sustainable, and compliant business growth.

Network Experience

We aim to sustain leadership in network quality, reliability, and efficiency while continuously expanding capacity to meet rapidly growing data demand and evolving customer expectations.

Transformation Through AI

AI is embedded across our operations to transform customer service, distribution, personalization, network experience, and organizational agility—driving efficiency, scale, and innovation.

People

We are building an AI‑augmented, future‑ready workforce by strengthening leadership capability, accelerating agility, and enabling continuous learning to succeed in a rapidly changing environment

Growth

Growth is at the core of our strategy, driven by quality customer acquisition, expansion of the high‑value base, scaling B2B and adjacent businesses to unlock sustainable value.

Brand and Customer Experience

We are building a digital ecosystem that delivers seamless, personalized experiences and inspires Digital Optimism across Bangladesh strengthening trust, relevance, and long‑term customer loyalty.

BEM

Our BEM strategy focuses on navigating persistent challenges, resolving disputes effectively, and advancing meaningful ESG initiatives to ensure responsible, sustainable, and compliant business growth.

Network Experience

We aim to sustain leadership in network quality, reliability, and efficiency while continuously expanding capacity to meet rapidly growing data demand and evolving customer expectations.

Transformation Through AI

AI is embedded across our operations to transform customer service, distribution, personalization, network experience, and organizational agility—driving efficiency, scale, and innovation.

People

We are building an AI‑augmented, future‑ready workforce by strengthening leadership capability, accelerating agility, and enabling continuous learning to succeed in a rapidly changing environment

Growth

Growth is at the core of our strategy, driven by quality customer acquisition, expansion of the high‑value base, scaling B2B and adjacent businesses to unlock sustainable value.

Brand and Customer Experience

We are building a digital ecosystem that delivers seamless, personalized experiences and inspires Digital Optimism across Bangladesh strengthening trust, relevance, and long‑term customer loyalty.

BEM

Our BEM strategy focuses on navigating persistent challenges, resolving disputes effectively, and advancing meaningful ESG initiatives to ensure responsible, sustainable, and compliant business growth.

Network Experience

We aim to sustain leadership in network quality, reliability, and efficiency while continuously expanding capacity to meet rapidly growing data demand and evolving customer expectations.

Transformation Through AI

AI is embedded across our operations to transform customer service, distribution, personalization, network experience, and organizational agility—driving efficiency, scale, and innovation.

People

We are building an AI‑augmented, future‑ready workforce by strengthening leadership capability, accelerating agility, and enabling continuous learning to succeed in a rapidly changing environment

Operational discipline remained central to performance throughout the year. While consumer spending and purchasing power remained constrained, Grameenphone maintained a strong focus on cost and capital efficiency.

In an environment marked by continued uncertainty and inflationary pressure, we prioritized efficiency and financial discipline. Our approach balanced targeted investment with cost control, helping protect cash flow and operational resilience.

Operational discipline remained central to performance throughout the year. While consumer spending and purchasing power remained constrained, Grameenphone maintained a strong focus on cost and capital efficiency.

In an environment marked by continued uncertainty and inflationary pressure, we prioritized efficiency and financial discipline. Our approach balanced targeted investment with cost control, helping protect cash flow and operational resilience.

Delivering Value for Shareholders

Our Purpose

Our Strategic Priorities

Grameenphone AGM 2026

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