Grameenphone mCenterx Service is a One Central Phone Number Solution that ensures Mobility and Business Efficiency. With Grameenphone mCentrex service, you will receive a virtual phone number. This assigned virtual number will then be used as the central phone number for your business. The system will transfer external calls to a designated employee’s mobile phone using their designated extension number instead of directing calls to the office phone. The users of the mCentrex system can communicate internally (within their company) and externally (with the outside world).
mCentrex service acts as a virtual private automatic branch exchange for your mobile phone and helps to facilitate business, save time, ensure mobility in a cost-effective way. As there is no hardware installation or maintenance cost involved with this service.
Grameenphone mCenterx Service has been specifically created to meet the communication needs of modern organizations by transforming the mobile phone into a virtual corporate office that can be used even when you need to carry on your business from outside the office. GP mCentrex service ensures flexibility & mobility with customized features like transfer calls, call hunting, short code dialing, interactive voice menus (IVRs) and call queues.
mCentrex has revolutionized the way in which the mobile phone has gone from a straightforward communication tool to a virtual office. It enables the business owner to stay connected with her/his business at all times, wherever s/he happens to be.
This service ensures that business numbers only are handed out to customers and clients, and that no staff member will be expected to provide callers with personal phone numbers. It retains privacy and enables workers to keep their working lives separate from their home lives.
Audio Conferencing is a telephone meeting conducted between multiple separate callers with all lines connected through a conferencing bridge. It increases productivity by enabling collaboration at any time and from any location.
It is an excellent way to collaborate without physically bringing people together. You can discuss pros and cons, strategies for success and make decisions, bringing key players together in a conference without spending huge amounts of time and money. Audio teleconferences save time and travel cost.
Some of the features that offer benefits include: Sales and marketing / new product announcements / marketing co-ordination / pre-sales activities / forecasting / new trend discussions / Public relations analysis conference calls / promotional reviews / special events / kick-offs / Project management / coordinating critical meetings / business decisions / Financial Investments / banking activities / branch meetings
Short Number Dialing
| Features | Description |
|---|---|
| IVR | Interactive voice response (IVR) system replaces human operator & directs callers to the appropriate extensions |
| Main menu & Welcome message | Customized welcome note creation option as per business needs. |
| Call Hunting | Enables distributing phone calls from a single destination number to a group of several phone lines. |
| Employees can communicate internally (within their company) by dialing short code (4/5 digit short no.) denoting each user. | |
| Dial Extension Directly | After connection to the mCentrex number, External/internal user can directly dial to the extension number. |
| Dial Extension via Attendant | After connection to the mCentrex number, External/internal user can connect with the help of the call attendant. |
| Call Queues | System will keep the callers in waiting and maintain a queue if all the receiver in a hunting group is busy. |
| Web Portal | Free web tool will be provided for admin management & call attendant. |
| Enterprise Address book | Client can create their own address book as per their requirements along with short code. |
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