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Support & FAQ

Frequently Asked Questions

  • By using Smart phone you can easily manage F&F related service by own through My GP app. Click Here to know more.

     

    Super F&F activation process:

    To activate Super F&F number, type SF<space>Mobile Number and send SMS to 2888.

    Example: SF 017XXXXXXXX

    Super F&F change process:

    To change Super F&F number, type SFC <space>Old Number<space>New Number and send SMS to 2888.

    Example: SFC 017XXXXXXXX 017YYYYYYYY

    Note:

    • Super F&F is applicable only for Bondhu, Amontron and Xplore Package
    • Super F&F can be changed after 1 days of activation

    Know more about F&F

  • Grameenphone has the largest library of Tunes. Now you can search Welcome Tune codes directly through our website. Below are the different processes of searching Welcome Tune codes:

  • Through Emergency Balance feature, customers will be able to initiate a new call after reaching zero/insufficient balance for emergency need with a validity of 30 days. Dial *1010*1# (Free of Charge) to get Emergency Balance.View details of Emergency Balance feature.

  • Grameenphone prepaid customers (Nishchinto, Bondhu, djuice and Smile) can migrate to any of the three prepaid packages Nishchinto, Bondhu and djuice.

    Customers will be able to migrate to any of the applicable packages with the interval of 1 calender day. To migrate, customers need to write valid key word and send SMS to 4444 or just dial *111*44# or

    *121*1*7#

    List of valid keywords (not case sensitive for migration):

    Price plan/ ProductKeyword
    DjuiceD
    BondhuB
    NishchintoN

    Customers can also complete the migration through IVR call at 4444.

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