Help and FAQ

Any interested person can subscribe to this Prime postpaid as soon as s/he completes the subscription process.

Any interested person can contact his/her nearby GPC or customer touch point with the following document: i. NID card/photocopy of NID card ii. Passport (for foreigner) for buying a Prime connection.

Any Prepaid customer can migrate to Prime from MyGP. Customer need to ensure at least 400 Taka in his balance and roaming service needs to be deactivated (if available).

Your balance gets transferred to your Prime.

You can find all the available offers and LIFESTYLE BENEFIT OFFERS

To activate and choose roaming facilities, please visit here.

You can easily check bundle balance by dialing *121*1*2#

Yes, you can use Flexi Plan.

You can know about your plan name & details by dialing *121*1# from MyGp app.

The pay go tariff is 1Tk/Mb (without vat,sd & sc)

You can use data either by Pay As You Go or, you can simply pay your bill to buy data packs.

5 taka (excluding VAT, SD and SC) applicable

If you do not use monthly bundle data (that’s included in the bundle) than it will be added during bundle renewed.

You can pay bill through following methods: i. Flexi-load iii. GrameenPhone Centre iv. Bank Account (Selected) v. Bkash vi Gpay. vii. DBBL Rocket viii.Mobicash For any query call 121.

You can check bill anytime • *121# • or using My GP app • or dialing 121

Just go to store locator and find your nearby GPCs to pay bill or for any assistance or, you can also do FLexiload to pay your dues.

Itemized bill is a usage detail of a Prime customer for a certain time frame.

You will just have to clear total due and then start using the connection You can also purchase monthly bundle from *121*4# to enjoy bundle.

Get your bill via email by typing “Ebill<>Email address and send it to 24777”

To avail the Auto Debit Option you can either come to GPCs or go to the respective bank to enroll and follow necessary steps.

Yes; security deposit can be made from advance payment once every 3 months, with a maximum limit of Tk 10,000.

Basic:

Primes:

Data:

Pay:

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Help and FAQ

Basic:

1. What's the eligibility and criteria to buy Prime?

2. What Documents are required to buy Prime?

3. I have a GP prepaid sim. Can I change it to Prime postpaid?

4. What happens to my prepaid balance, when I move to Prime?

5. Where can I find new offers and LIFESTYLE BENEFIT OFFERS?

6. How do I have to activate roaming on Prime?

Primes:

1. How to I know about remaining amount from Prime bundle?

2. Can I use Flexi Plan?

3. How can I know which bundle am I using currently?

Data:

1. What will be the data pay go rate?

2. My data pack is used up and I don’t have enough credit limit to buy another. How do I use internet?

3. Is there any capping on pay go usage?

4. What will happen if I do not use data of monthly bundle?

Pay:

1. How can I pay bill?

2. Where can I check my bill?

3. Where is my nearest payment center or GPC?

4. What is an itemized bill?

5. What do I do when my connection is barred?

6. How do I get my bill via Email?

7. For Auto Debit, where will I contact to avail it?

8. Can advance of postpaid can be transferred as Security deposit?

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