iPhone 5s

TK. 25,499 TK. 28,990 Save 3,491

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  • #F8F8F8 Brand New Original Products
  • #F8F8F8 Secured Online Payment With No Extra Charge
  • #F8F8F8 On Time Delivery
  • #F8F8F8 Pick Up From Authorized GP Stores
  • #F8F8F8 1 Year Manufacturer Warranty
  • #F8F8F8 24x7 Customer Service

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iPhone 5s

The first thing about iPhone 5s that makes a tangible difference is Touch ID, with a fingerprint scanner having made the iconic Home button its residence. The camera has a bigger sensor and dual LED flash, and gladly takes advantage of what's probably the most notable improvement - the 64-bit A7 chip. The iOS enters its 64-bit stage in its seventh iteration, well ahead of the competition. What this means is better memory management and more complex tasks and apps ahead.

Display 4.0 inches, Capacitive
Camera 8 MP rear, 1.2 MP front
GPU PowerVR G6430
Memory 16GB ROM, 1GB RAM
Battery Li-Po 1560 mAh
  • Operating SystemiOS 7
  • Dimensions123.8 x 58.6 x 7.6 mm
  • Camera8 MP rear, 1.2 MP front
  • ROM16 GB
  • BatteryLi-Po 1560 mAh
  • Weight112 g
  • DisplayLED-backlit IPS LCD
  • ProcessorDual-core 1.3 GHz Cyclone
  • RAM1 GB RAM DDR3
  • SIMNano-SIM

What is GPShop?

GPShop is Ecommerce platform of Grameenphone. GPShop is enabling users to buy digital devices & relevant products directly from manufacturer /authorized sources with manufacturer warranty through this unique digital marketplace, which confirms 100% genuine product. With almost every purchase GPShop will have special offer(freebies, data offer, star privilege etc.). Customers can also pre-order brand new products in advance to get the products almost real time after launching. Users can view full product details and images to choose the right one only with a few clicks. We guarantee safe online transaction. Through our huge logistic network, we can cater to customers from around the country, delivering right at their doorstep. User can pay online in a secure and tested environment.

How to buy products from GPShop?

• Visit www.grameenphone.com/shop

• Find your device of choice

• Click “Details” to discover more about the product

• Choose specification of the product

• Click “Add to cart”

• “Checkout” after selecting all the products

• Proceed to pay online (card, mobile or netbank)

• Get it delivered to mentioned address

 

Payment

How do I make the payment/ Methods of payments?

You can make online payments using cards (Visa Card, Master Card, American Express, DBBL Nexus), mobile banking (bKash, Sure Cash, My Cash, MCash, IFIC Mobile Bank) & Net banking (Islami Bank).

Do you offer installment payments?

Yes, EMI facility is available. It depends on specific handset, offer and relevant bank. You can get more information about EMI on specific handset details page before you confirm your order.

Should I sign any Form for EMI?

Yes, you may have to sign an EMI Form provided by respective bank

Do I have to pay any delivery charges?

Yes, You have to pay delivery charge depending on type of delivery.

Delivery Type

Delivery Charge

Express (Inside Dhaka)

BDT 150

Regular Delivery (Inside Dhaka)

BDT 80

Regular Delivery (Outside Dhaka)

BDT 160

 

Is there any International Payment method?

Yes, you can pay with any Visa, Master Card or American Express Card and  you might be requested to providing proof of identity.

Is there any option for Cash on Delivery?

Yes, Cash on Delivery is available for deliveries inside Dhaka Metropolitan City and on devices below BDT 15000.

Are there any hidden charges when I make a purchase on GPShop (Extra Delivery Charge, Sales Tax etc.)?

All the charges related with the product will be visible to customers. Customer ONLY need to pay the Total Amount shown at the time of online checkout, there’s no hidden cost.

Will my card details be safe?

Of course, Grameenphone and payment gateway aggregator do not work in any mechanism to store card information to comply with regulatory guideline. Only the relevant banks hold necessary information.

Why has my card been declined?

Please check your card details with your relevant bank.

 

Order Status & Shipping

Can you deliver to me outside Dhaka?

Yes, GPShop will deliver up to Thana Headquarters within Bangladesh

On what locations GPShop deliver in Bangladesh?

GPShop will deliver to almost all locations within Bangladesh except (Khagrachari, Swandip, Hatia, Sundarban Area)

When will I get my product after I place an order (delivery period)?

You can choose the Delivery type depending on you preferred delivery period.

Express Delivery – Get Same Day Delivery (only in Dhaka); order between 12am-11:00am and get delivery by 8pm

Regular delivery (Dhaka) - Next day Delivery

Regular delivery (Outside Dhaka) - delivery within 7 days inside Sadar; within 10 days outside Sadar

How do I check the status of my order?

• You can easily track your order with order your ID by logging into our website

• Send email at ecommerce@grameenphone.com

• Contact delivery agent who confirmed the order

My items haven't arrived yet. What can I do?

• You can easily track your order with order your ID by logging into our website

• Contact Customer Care through webchat or call 121

• Send email at ecommerce@grameenphone.com

• Contact delivery agent who confirmed the order

How will the delivery be done?

We have assigned delivery partner, agents will pick up the order from our warehouse and deliver to your doorstep (where applicable) within mentioned timeline.

What if I am not there to receive the order?

Someone on your behalf can receive the order. However, we would require verification (phone, SMS, order ID etc.) & fill up the acknowledgment form to receive the order.

Can I open box & check products at the time of delivery?

Yes, you can. But products will only be replaced in case of faulty ones inspected in presence of delivery agent (conditions applied)

Does GPShop deliver internationally?

We don't deliver items internationally. However, you can make purchases on our site from anywhere in the world, and get it delivered within Bangladesh.

What can I do in case of delayed delivery?
Sometimes due to unavoidable circumstances, delivery may get delayed/ exceed the mentioned delivery timeline. If you have any queries regarding delivery, please mail us at ecommerce@grameenphone.com

 

Return & Cancellation

Return Policy

Products will only be replaced in case of faulty ones inspected in presence of delivery agent (conditions applied). This product is not eligible for a replacement if the product is "no longer needed". "No longer needed" means that you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package

Basic Return Criteria

• Display broken/Scratch display

• Physical damage in the handset

• No sound

• Charging problem

• Touch problem/switch on-off problem

• Software problem

• Accessories missing or damaged etc.

What should I do if I receive a damaged parcel?

When you receive your parcel if you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our end. If you refuse your parcel, please mention it in the acknowledgment form, you will get the product in 7 to 10 Days.

I have received my goods but I do not like them

Sorry, we can’t do anything if you change your mind. Products will ONLY be replaced in case of faulty ones.

I have received my order but the wrong item was delivered to me

We will make sure you receive the right product, in case you receive the wrong one please mention in the acknowledgement form & you will get the right one in 7 to 10 Days.

Are products purchased on GPShop covered by warranty?

All items (accept Devices on Sale and Accessories items) sold on GP Online Shop come with Manufacturer's warranty & are serviceable at manufacturer service center, unless specified otherwise. 

How do I get a my product replaced (in case of defective item, ordered on GPShop)

In case of defective item detected in front of agent, customer should refuse to receive the product & return it to delivery agent immediately. Product will be replaced with fresh one as soon as possible.

How long will it take for product replacement?

We would try our best to replace the product in 7 to 10 Days timeline

Product Receipt and Acceptance Confirmation Process

Upon receiving your ordered product, please sign in the acknowledgment form and give it back to the agent. Please check for any condition when the agent is present, as we won’t be responsible for any issue once you sign the acknowledgement.

How do I cancel my order?

Sorry, once the order payment is done, there’s no cancellation option. However, Grameenphone reserves the right to cancel any order due to stock unavailability.

How long will the refund process take?

In case of order cancellation by Grameenphone, the payment would be refunded within 10 to 15 working days.

What if I find the product faulty after few hours or days after receiving product?

You are requested to visit nearest manufacturer’s service center for repair or replacement.

 

For iPhone:

Through superior network and the widest coverage in Bangladesh, Grameenphone always tries to exceed on delivering service and products that gives customers a compelling experience and empowers them. We are happy to bring the latest model of iPhone to Bangladesh and make it available widely to our customers through lucrative bundle offers and competitive EMI facilities. Our promise is to deliver the right digital experience to all segments of customers as per their demand and choice

iPhone after Sales & Service conditions

1) For warranty and after sales service, Apple’s policy will be applicable and shall prevail. To know more, please visit:

i. https://www.apple.com/legal/sales-support/

ii. https://www.apple.com/legal/warranty/products/ios-warranty-rest-of-apac-english.html

2) After sales service:

For any software and hardware issue, customer will directly visit any of Apple’s Authorized Service Provider (ASP). ASP will check both software and hardware issues. If any technical problem is found in iPhone, ASP will provide after sales service. As per Apple’s Sales & Support policy, in case any manufacturing fault only in iPhone, ASP may arrange for a new iPhone for the customer. The tentative time period for such replacement is around 35 to 60 days for ASP to deliver the phone to customer.

3) Open box failure, Defect on Cosmetic/Scratches:

After opening a sales unit, if any "Defect" or Cosmetic/Scratch is identified, Grameenphone will not be able to provide instant support as per Apple’s Sales & Support policy. In such event, customer may need to wait till Grameenphone gets a replaced unit of the device which may take 35 to 60 days based on Apple service centers’ logistical and other dependencies. In any event, Grameenphone will follow the Apple’s Sales & Support policy.

4) In Bangladesh, all types after sales services (in and out of warranty), is catered by Apple’s authorized service centers. The authorized service centers are as follows:

Executive Machines Ltd.

House: 49 (2nd floor), Road: 07,

Baridhara Diplomatic Zone,

Baridhara, Dhaka 1212, Bangladesh

Phone: +880 1978-827753

Computer Source Ltd.

House: 11/B, Road: 12(New) 31(Old),

Dhanmondi R/A, Dhaka-1209

Phone: +880 1730-326752

Satcom iCenter Ltd.

Jamuna Future Park, Shop: 4B-007,

Block: B (4th Floor), Progati Sarani,

Kuril, Baridhara, Dhaka.

Phone: +880 1678-750354

Note: The list and addresses of service centers are subject to change according to Apple’s decision.

I have read and understood the above mentioned iPhone After Sales Conditions and its implications and I am giving my consent and confirmation on purchasing the same

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