Special Privileges

Special Privileges

You are our Priority!

  • At Grameenphone Centers!
    No more waiting in long queues, enjoy privileged service at Grameenphone Centers.
  • Complaints at star@grameenphone.com!
    Your complaints are our concern; any complaint received from you will be handled on a priority basis.
  • FREE SIM Replacement!

When you are in urgency for a SIM Replacement, you can have your SIM replaced completely FREE! Our STAR Customers can have FREE SIM Replacement service from selected GPCs only.


  • Emergency Credit Limit!

If you are a STAR Customer using Xplore, now you have less to worry. In case you fall in crisis situation with no credit left on your phone, you can avail the privilege of emergency credit service! A facility that is truly helpful for making that last emergency call from your barred connection. You can use emergency credit once a month with 3 days validity. Depending upon your tier of STAR membership your credit amount is given below:

TierAmount of Credit


BDT 40


BDT 50


BDT 70

Platinum Plus

BDT 70

Good to know the following while availing this service:

To avail Free emergency credit you have to opt -in by pressing *111*9*4#

Emergency limit will be adjusted from your next recharge.

Credit limit will be usable if total credit limit (assigned credit limit + emergency credit) is less than current charges/dues.

For example, if a Gold STAR customer has the credit limit of BDT 500, he can unbar his connection till his current dues are lower than total credit limit of BDT 550 (Credit Limit BDT 500 + Emergency Credit for Gold STAR BDT 50).