Grameenphone (GP) and the Titas Gas Transmission and Distribution Company (TGTDCL) have signed an agreement to jointly launch the electronic bill payment service BillPay, first of its kind service for TITAS Consumers.
This service will shortly offer all Titas Gas Consumers to pay their bills either from Handset with GP SIM or at any GP authorized BillPay center at anytime and from anywhere.
“BillPay” is a reliable, fast and convenient service ensuring end-to-end transparency and ultimate convenience for the Titas Gas consumers. This is the first time a mobile operator has launched such a service with “universal access” for all regardless of having a mobile phone or not.
Grameenphone, in December 2006, launched BillPay, innovative electronic bill payment and collection service using Mobile phone technology. The solution aims to remove consumer hassles associated with standing in long queues, traveling, limited payment hours and various post payment harassment. Today's billing and collection systems are mostly manual which increases the chances of human error. Thus subscribers often have to take the proof of payment to respective the authorities to correct their arrears. BillPay would empower utility consumers to enjoy a smooth bill paying experience from mobile handset.
Khalequzzaman Faruk, Secretary of TGTDCL and Delwar Hossain Azad, Dy. Director and Head of Financial Services of Grameenphone signed the agreement on behalf of their respective organizations. Jalal Ahmed, Chairman, Petrobangla, Engr. Md. Abdullah, Managing Director, TGTDC and Rubaba Dowla, Director Marketing, Grameenphone were present on the occasion along with other senior officials of both organizations
This service is planned to be launched shortly for Titas Gas consumers in Dhaka Metro Areas, Savar, Munshiganj, Mymensingh, Netrokona, Gazipur, Ashuganj, Bhairab, Narshindi, Narayanganj, Manikganj, Sherpur, Jamalpur and surrounding areas. In the initial launch, TGTDCL consumers will enjoy easy access to convenient locations, open at 9 am to 10 pm everyday. Consumers with mobile phone will get an immediate confirmation of bills being paid correctly from Titas Gas. They will also be able to query present and past bill status instantly via SMS or receive assistance from the GP's modern, dedicated BillPay helpdesk.
TGTDCL will enjoy fully automated reconciliation processes, reduced time between bill receipt and posting – resulting in faster available funds as well as improved cash-flows and reduction of manual processing costs and errors.
BillPay is a practical demonstration of how the private and public sector can work together with a common goal to serve the people of Bangladesh efficiently and effectively. Initiatives like this are likely to drive a positive social change in the country.
Corporate Communications Department