The employees who have participated in this program are not regular Grameenphone customer service managers, but full-time employees working in other areas of the company. These employees met with customers at these public places and explained the various functions and value-added services available with their Grameenphone connections.
Customers were referred to the various service options depending on their needs, e.g. referred to calling the‘121' hotline, GPCs, or other nearest service points. Employees also solved connections problems that were within their capacity to solve or explained how the customer could solve the problem himself. Where necessary, customer feedback was collected to compile and present to the management.
Grameenphone is the largest mobile phone operator in Bangladesh with more than 20 million subscribers. The company has the widest network and, with service recently launched in the three CHT areas of Bandarban, Khagrachari and Rangamati, covers almost 100 percent of the country's population.
The company has nearly 600 customer touch points, including 82 Grameenphone Centers (GPC), across the country. GPCs are Grameenphone's flagship sales and service points. It is a one-stop shop, manned by professional sales and service people, to help customers pay their mobile bills, change a subscription, buy a new connection or replace a mobile phone, and more, all under one roof.
Corporate Communications Department
Grameenphone Ltd.
Telephone: 988 2990