Terms & Conditions:
- Any recharged amount other than the pack price will be added to customer’s main balance
- All airtime sales are final and non-refundable
- If you are the requester, please wait up to 30 minutes to receive an SMS and email confirmation for the number you have specified
- Recharge based activation is applicable only for Prepaid and Postpaid customers
- Unused data volume of any Internet pack will be carried forward only when the same Internet Pack is re-activated within the active validity period of the respective pack
- Grameenphone will assume no liability if the recipient’s mobile number was entered incorrectly, and no refunds will be issued.
- In case of failure in providing service against paid amount, the same amount will be refunded by respective payment partners.
- Customers need to dial *121*1*2# to know the remaining Minutes balance
- Customers need to dial *121*1*4# to know the remaining Internet balance
- For Postpaid customers, Due Date Barred customer will get a notification to clear due amount and trigger payment amount will be rejected
- Pack price is inclusive of SD, SC and VAT
- All the terms and conditions of Internet packs will also be applicable here
- All other terms and conditions of Minute packs will also be applicable here
- For 48 Poisha/Minute offer with 139 Taka recharge offer, Only Prepaid customers will enjoy this special call rate to any local number for 30 days (including recharge date) upon selecting the offer and 139Tk recharge from MyGP App only. 10 second pulse is applicable.
- Customer can recharge up to BDT 1000 for prepaid and BDT 50,000 for Postpaid at one go.
- After expiration (Volume or Validity) of every internet pack maximum PayGo charge will be 6.6625 Tk (inclusive VAT, SD & SC).
- During pack purchase through online payment any prior subscription free or emergency balance usage will be deducted from the amount recharged for pack or offer purchase. In that case internet pack or offer that you have selected may not be activated.
- During Internet pack or offer purchase, for 'Payment through bKash or cards', purchase limit for prepaid customer is between 10 Taka - 1000 Taka and for postpaid customer 10 Taka - 50000 Taka
- For any query regarding online recharge, payment and refund please send us an email at insta.service@grameenphone.com or initiate a live chat in GP website
- In case any customer has saved his/her card in SSLCOMMERZ payment gateway, From MyGP for transactions up to 1500 BDT and for up to daily 3 transactions, customers do not need to provide OTP and CVV for completing the payment with any local visa/master card.
- For any queries related to saved card in SSLCOMMERZ, please go to https://www.sslcommerz.com/new-faq/