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Frequently Asked Questions

4G is the most advanced technology and it provides a much better and faster internet experience with an improved network. With GP 4G, you will get:

  • Fastest browsing speed
  • Improved download/upload speed
  • Reduced latency - Pages take less time to load so less buffer time
  • Better Network Experience

4G SIM allows customers to use or access a 4G mobile network. With a normal SIM, you can use Grameenphone’s 2G and 3G network. With 4G SIM, you will be able to experience 4G networks in addition to 2G and 3G networks

Find out where you can get your 4G SIM by clicking here or by going to your nearest GP Center. The SIM Replacement cost is 200 Taka for customers (GP Stars can avail this for free only from GPCs). While replacing your SIM, make sure there is a “U” / 4G sign in the SIM packet

Please dial *121*3232# to find out if your SIM is 4G enabled or not. While taking a new SIM, make sure there is a “U” / 4G sign in the SIM packet.

Please enter your area in the map provided above to find out if 4G is available in your area.

Yes, to enjoy the different benefits of the 4G Network you will need both a 4G enabled handset and a 4G SIM. However, the 4G SIM can also be used in handsets that are NOT 4G enabled, but in that case the customers will not get the benefits of the 4G Network.

Apple devices (iPhone & iPad) need to be on minimum 11.3 OS version to receive OTA push which will allow them to get 4G on their phones. This is applicable for all Apple iOS compatible devices

iPhone XS Max, iPhone XS, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE, iPhone 5s
iPad 12.9-inch iPad Pro 2nd generation, 12.9-inch iPad Pro1st generation; 10.5-inch iPad Pro, 9.7-inch iPad Pro iPad Air 2, iPad Air, iPad 5th generation, iPad mini 4, iPad mini 3, iPad mini 2
iPod touch 6th generation

Follow this flow: Settings-General-About-Version 11.2.5

Follow this flow: Settings-General-Software Update Please note that Customer needs to be connected to Wi-Fi and Battery needs to be minimum 50% to download software OS update

By replacing your active 2G/3G SIM to 4G, you can enjoy: 1.5 GB Regular Internet for free with 7 days validity (Activation + 6 days) 5 GB 4G Internet for free with 7 Day validity (Activation + 6 days) This offer will not be valid for any Inactive 3G SIM to 4G SIM replacement. This 4G Data can only be used if the customer has a 4G SIM, a 4G Enabled Handset and is in a 4G Coverage Area

Customers, who are using 3G SIM, will get bonus after replacing 4G SIM.

The campaign will launch from 29nd Jan’2018 to until further notice.

Unused data volume will not be carried forward.

No, Auto Renew feature will not work in this campaign.

All GP prepaid and postpaid customer except Skitto.

Customer can check balance by dialing through *121*1*4#.

Customers, who are using an active 3G SIM will enjoy the offer after replacing it to a 4G SIM. This offer will not be valid for any Inactive 3G SIM to 4G SIM replacement.