Help and FAQ

Basic:

1. What's the eligibility and criteria to buy MyPlan?

Any interested person can subscribe to this MyPlan postpaid as soon as s/he completes the subscription process.

2. What Documents are required to buy MyPlan?

A: any interested person can contact his/her nearby GPC with the following documents: i. NID card/photocopy of NID card ii. 2 copies of passport size photograph iii. Passport (for foreigner)

3. I have a GP prepaid sim. Can I change it to MyPlan postpaid?

Any Nishchinto/ Bondhu/ Djuice/Smile Prepaid holder can migrate to the MyPlan if i. Your connection is at least 3 months old and ii. Available balance is at least 400BDT for non-star subscribers or you can also do it by scanning this below code:

4. Can I migrate from MyPlan to any prepaid?

Pre to post migrated customers can migrate back to prepaid after 90 days from joining MyPlan.

5. What happens to my prepaid balance, when I move to MyPlan?

Your balance gets transferred to your MyPlan.

6. What happens to the unused amount if I buy a new MyPlan pack?

Your unused amount will be added with the new MyPlan pack and you can use it till the bill cycle ends.

7. Where can I find new offers and Star privileges?

You can find all the available offers and Star privileges in our website. You can also find information about new offers by dialing *121#

8. How do I have to activate roaming on MyPlan?

To activate and choose roaming facilities, please visit here.

MyPlans:

1. How to purchase MyPlan?

At the arrival to the nearby GP touch point, all the registry process will be conducted by the agents in there.

2. Can I choose my commitment plans?

Yes, you can choose your commitment plan. The default plan will be 160BDT and to change this plan, dial *121*4# or use MyGP app.

3. Which plan is good for me?

You are welcome to compare among the plans to see which one fits your usage.

4. Are the plans renewable?

Yes, the plan gets auto renewed on bill date.

5. Will the unused balance be carry forwarded?

Yes. on bill date, the chosen plan amount will get renewed as well as the unused amount will be will be added.

6. How to I know about remaining amount from MyPlan bundle?

You can easily get the information through text (to know, type ‘Plan’ and send to 24777) or via USSD *121*1#

7. What will happen if I don’t want a plan?

If you don't choose any other commitment plan, then the default plan of 160tk will be set for your subscription

8. Can I subscribe to Smart Plans?

Yes! You can enjoy smart plan too!

9. Can I use Flexi Plan?

Yes, you can use Flexi Plan.

10. How can I know which plan am I using currently?

You can know about your plan name & details by dialing *121*4606#

Data:

1. How can I get data bonus?

You can enjoy 20% data bonus on 1Gb and above recharge based trigger offers

2. What will be the data pay go rate?

The pay go tariff is 1Tk/Mb (without vat,sd & sc)

3. I need 4GB (or more) data pack. How can I purchase that pack as it exceeds my credit limit?

To purchase a data pack with a price of more than 400 BDT, you’ll have to increase your Security Deposit or keep available balance to purchase it.

4. My data pack is used up and I don’t have enough credit limit to buy another. How do I use internet?

You can use data either by Pay As You Go or, you can simply pay your bill to buy data packs.

5. Is there any capping on pay go usage?

If you do not use monthly bundle data (that’s included in the plan) than it will be carry forwarded with next month’s monthly data on bill cycle.

6. What will happen if I do not use data of monthly bundle?

You can use upto 200 Tk as data pay go and then it will convert into easy net.

7. How can I check my MyPlan free data?

You can check your MyPlan free data status by dialing *121*1*4#

Pay:

1. How can I pay bill?

You can pay bill through following methods: i. Flexi-load ii. Scratch Card iii. GrameenPhone Centre iv. Bank Account (Selected) v. Bkash vi Gpay. vii. DBBL Rocket viii.Mobicash For any query call121and get priority assistance as a MyPlan Subscriber.

2. What happens when I don't pay the bill on time?

Your connection will be barred on due date till you pay the bill and monthly bundle will not be renewed. Call rate for that period will be 0.90Tk/Min.

3. Where can I check my bill?

You can check bill anytime • *121# • or using My GP app • or dialing 121 

4. Where is my nearest payment center or GPC?

Just go to store locator and find your nearby GPCs to pay bill or for any assistance or, you can also do FLexiload to pay your dues.

5. What is an itemized bill?

Itemized bill is a usage detail of a Myplan customer for a certain time frame.

6. What do I do when my connection is barred?

You will just have to clear the last month’s total bill and then purchase a monthly bundle from *121*4# to use the connection.

7. How do I get my bill via Email?

Get your bill via email by typing “ Ebill<>Email address and send it to 24777”

8. For Auto Debit, where will I contact to avail it?

To avail the Auto Debit Option you can either come to GPCs or go to the respective bank to enroll and follow necessary steps.

 

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